Post the agreed information
Record payment, adjustment and remittance information according to the practice's approved billing workflow. Identify missing information instead of creating an explanation or assumption.
Focused professional billing support
Payment Posting and Reconciliation Support
Konnext helps professional practices post and review insurance and patient payment information, adjustments and remittance details within the agreed billing workflow. We identify unmatched information and its next owner rather than treating an unexplained balance as resolved.
Related records, separate questions
- Remittance informationExplanation and adjustments
- Payment informationAvailable reference or confirmation
- Posted billing recordEntries under the approved workflow
Compare the available information
A remittance alone does not resolve every payment question.
Define the posting work and the records it depends on
Start with the payment information available, the approved posting workflow and the responsibilities your practice wants to discuss. This page describes focused billing support, not a new package, platform or accounting service.
Review related billing records
Compare available remittance and payment information with the agreed billing records. Keep discrepancies and unclear references visible for the responsible reviewer.
Hand off unmatched items
Record the unresolved item, available supporting information and next owner. Work outside the agreed posting scope requires a separate handoff.
A remittance record and a payment record answer different questions
Electronic remittance advice explains a payer's claim payment and adjustments; electronic funds transfer concerns moving payment. Related information needs review within the agreed workflow, rather than assuming one record confirms everything.
| Record or item | What it tells you | Question to resolve |
|---|---|---|
| Remittance information | The payer's explanation and available payment or adjustment detail. | Which related payment information is available for the agreed review? |
| Payment information | The reference or confirmation supplied through the approved process. | What has the responsible practice contact confirmed, and what is still unclear? |
| Posted billing record | Entries and adjustments recorded under the approved workflow. | Do they agree with the available supporting information? |
| Unmatched item | Missing, inconsistent or unclear information requiring attention. | Who owns the next clarification before the item is closed? |
Move posting work forward with a clear next owner
These engagement steps organize the agreed work. They do not promise automated processing, a daily posting schedule, complete deposit matching or a financial outcome.
- 01
Confirm the workflow and responsibilities
Identify the posting tasks, available records, approved adjustment rules, practice reviewer and permitted access before work begins.
- 02
Organize the available information
Identify the remittance and payment information supplied through the approved process. Keep missing or unclear references visible.
- 03
Post and review the agreed items
Follow the approved billing workflow and compare the available records. Flag information needing clarification rather than assuming the balance is resolved.
- 04
Hand off exceptions and the next action
Record the unmatched item, responsible contact and follow-up needed. Route additional billing, payer or practice decisions to their agreed owner.
Keep financial decisions with the responsible party
Konnext's agreed work
- Post and review the billing/remittance information assigned in the agreed scope.
- Identify unmatched information and record its next owner and action.
- Hand off questions requiring another task or a practice or payer decision.
Your practice owns
- Accurate source information, approved posting rules and authorized access.
- Required review and decisions about refunds, write-offs, patient balances and accounting.
- Confirmation from the appropriate authorized source when payment information is unclear.
Payer and other responsible parties
- The payer's explanation, adjudication and coverage or agreement decisions.
- Payment-transfer or clearing confirmation from the appropriate authorized source.
- Responses needed to clarify an unresolved item outside the agreed posting work.
An unmatched reference should remain an open item
Illustrative record, not a client result: remittance information is available, but the related payment reference is unclear. Available: the remittance record. Open: the missing payment information needed for the agreed review. Owner: the authorized practice contact, with agreed billing support. Next action: confirm the relevant record and retain the response before closing the item.
Payment posting scope and next steps
Review what posting support includes, how unmatched information is handled and which decisions stay with your practice. Use the existing billing inquiry to discuss the workflow you need.
What does payment posting and reconciliation support include?+
The agreed scope identifies which insurance or patient payment information, adjustments and remittance details will be posted and reviewed. Unmatched information should have a responsible party and next action; it is not automatically treated as a resolved balance.
Is an electronic remittance advice the same as an electronic payment?+
No. An electronic remittance advice explains the payer's claim payment and adjustments. An electronic funds transfer concerns moving payment. The related records need to be associated and reviewed through the approved workflow; a remittance alone does not settle every payment question.
Does reconciliation include bookkeeping, bank feeds or moving money?+
This page describes billing-record and remittance review within an agreed workflow. It does not establish bookkeeping, a financial audit, bank-feed integration or authority to access accounts or move funds. Confirm the permitted information, access and responsibilities separately.
What happens when information does not match?+
Record what is available, what is unclear, who needs to respond and the next action. Do not automatically close an unexplained item or make a refund, write-off or patient-balance decision outside the approved workflow and responsible review.
Can we discuss focused posting instead of full revenue cycle management?+
The existing billing assessment can help identify whether a focused posting workflow or a broader billing/RCM scope fits the practice's needs. The actual agreement determines included tasks, access, outputs and handoffs; this page does not establish a fixed package or service level.
Should we upload remittances or payment records through the inquiry?+
No. Use the public inquiry for general business needs and the workflow you want to discuss. Do not send patient or claim records, remittances, bank information, identification documents, passwords or access credentials. Arrange an appropriate authorized handoff separately.
What should a payment-posting proposal clarify?+
Confirm the practice, relevant systems and permitted access, payment/remittance information available, approved posting and review tasks, adjustment authority, expected administrative outputs, unmatched-item ownership, exclusions and separate costs. Any additional follow-up, accounting or transaction work needs an identified owner and appropriate agreement; no recovery amount or posting deadline is guaranteed.
Discuss the posting workflow your practice needs
Describe the general posting or unmatched-information concern and the support you want to explore. Use the existing billing inquiry to discuss scope and responsibilities, without sending financial, patient or claim records.