Privacy Policy

1. Scope of this policy

This Privacy Policy explains how Konnext Solutions collects, uses, discloses and protects information through this public website and related business inquiry channels. It does not replace any service-specific agreement, Business Associate Agreement, employee notice or secure-client workflow that may apply to an established relationship.

2. Information we collect

We may collect information that you choose to provide, including your name, business email, telephone number, organization, provider type, specialty, state, practice stage, service interests and the business details included in an inquiry.

We may also receive limited technical information associated with use of the website, such as device and browser information, pages viewed, referral source, approximate location derived from an IP address, and interaction events. The exact information depends on the analytics, security and scheduling tools active on the website.

3. How we use information

We use website information to respond to inquiries, schedule discovery calls, deliver requested resources, assess service fit, prepare proposals, improve website performance, protect against abuse, maintain business records and communicate about relevant Konnext services or resources where permitted.

We do not sell personal information for monetary consideration.

4. Protected health information and sensitive data

Do not submit protected health information through public website forms. Do not include patient names, medical records, diagnoses, claim details, Social Security numbers, passwords, payer credentials, financial account information or credentialing documents.

If Konnext establishes an approved secure workflow under a client engagement, information handled through that workflow is governed by the applicable agreement, security requirements and, where applicable, HIPAA obligations. Submitting information through this public website does not create a patient-provider relationship.

5. Cookies, analytics and scheduling tools

Necessary website features operate without optional analytics. Google Analytics through Google Tag Manager loads only after you accept optional analytics in our privacy controls. Advertising tracking and Microsoft Clarity are off. You can accept, reject or change your choice using Privacy preferences; choices are saved for up to 180 days.

Withdrawing permission blocks new application analytics events and applies Google Analytics opt-out. Previously loaded vendor code or already in-flight requests may remain until a voluntary reload. Other open tabs receive a reload-required notice when they process the change; we do not reload tabs automatically or save unsent form, chat or calculator inputs. Reloading may lose those inputs. A suspended tab may process the change when it resumes.

Scheduling through Calendly uses separate Calendly privacy and cookie controls. Accepting website analytics does not accept Calendly’s optional cookies. Public forms remain available without analytics; do not submit patient information or other sensitive data.

6. How information may be shared

We may share information with vendors that support website hosting, security, analytics, communications, scheduling, customer relationship management and business operations. They receive information only for the services they provide to Konnext and are expected to protect it under applicable contractual and legal requirements.

Information may also be disclosed when required by law, to protect rights or safety, to investigate misuse, or as part of a merger, acquisition, financing or transfer of business assets subject to appropriate safeguards.

7. Retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain business records, resolve disputes and satisfy legal obligations. Retention periods vary based on the type of information and the relationship involved.

Konnext uses administrative, technical and organizational safeguards designed to protect information. No website, transmission method or storage system can be guaranteed completely secure.

8. Your choices and privacy requests

You may ask to access, correct or delete certain personal information, or opt out of nonessential marketing communications. Rights and available responses may vary based on your state, the information involved and applicable exceptions.

Send a request to info@konnextsolutions.com. We may need to verify your identity and authority before completing a request. You may unsubscribe from marketing emails using the link included in those messages.

9. Children’s privacy

This website is intended for healthcare professionals, organizations and other business users. It is not directed to children under 13, and Konnext does not knowingly collect personal information from children through this website.

10. Changes to this policy

We may update this policy as our website, services, vendors or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through another appropriate channel.

11. Contact Konnext

Questions or privacy requests may be directed to: